Shipping policy

At Evolution Collective, we take great care in ensuring every order arrives safely and beautifully — just as intended.

Processing Time

All orders are processed within 1–3 business days after purchase. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
Please note that processing times may be slightly longer due to external factors such as weather, courier delays, weekends, or holidays.

Shipping Rates

We currently ship Canada-wide and prioritize reliable and timely delivery.
Shipping rates are calculated at checkout and may vary based on your location and package weight.

  • Flat Rate Shipping: $5 CAD on all orders under $200

  • Free Shipping: on all orders over $200 CAD

Our shipping costs include both carrier fees and sustainable packaging materials to ensure your order arrives safely and with care.

Delivery Times

Orders typically arrive within 3–9 business days, depending on your province.
Remote or rural addresses may experience slightly longer delivery windows.

Disclaimer: we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Order Tracking

Once your order has shipped, you’ll receive a tracking link via email. Please allow up to 24 hours for tracking updates to appear.

Important Notes:

  • Incorrect Address: Please double-check your shipping address before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete address details provided by the customer.

Shipping Locations

At this time, we ship exclusively within Canada. We’re working hard on expanding to the U.S. soon — join our mailing list to be notified when international shipping becomes available.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us at info@evolutioncollective.ca within 7 days of delivery. We’ll be happy to assist you in resolving the issue.

Failed Delivery

  • Re-Delivery Attempts: In certain situations, we may be able to arrange re-delivery with our courier. Depending on the policies and availability.
  • Additional Fees: If the failed delivery is due to reasons within your control (e.g., incorrect address, unavailability to receive the package), additional re-delivery fees may apply.
  • Customer Responsibility: Please ensure your shipping details are accurate and you are available to receive the package on the estimated delivery date.

Because comfort deserves care — every order, from our hands to yours.